Cancellation and refund policy

Every new account gets a free trial of 7 days, with no card needed, so you can see TallyNexa on your own books before you pay anything.

Plans are paid a year in advance and do not renew by themselves, so there is nothing to cancel: if you do not want to continue, do not renew. Your plan runs to the end of the year you paid for, and you keep access as our terms describe after that.

You can also ask us to close your account at any time by writing to us.

If TallyNexa is not right for you, ask for a refund within 30 days of a payment, and we refund that payment in full, with its GST, to the account or card it came from. No reason is needed. The plan it paid for ends on the day of the refund, and the account then stays open to read and export, as our terms describe for a plan that has ended.

After 30 days a payment is not refunded, and we do not refund part of a year that is not used, or a move to a smaller plan.

Whenever it happens, we refund in full:

• a payment taken twice for the same plan;
• a payment taken when the plan was not started for you within 24 hours, and we cannot start it; or
• an amount taken that is more than the price shown to you.

Refunds are made through Razorpay within two working days of your request, and normally reach you 5 to 7 working days later, depending on your bank.

Write to hello@tallynexa.ai from the email address of your account, with the Razorpay payment id (it starts with pay_; it is on Razorpay's receipt) or our invoice number. We reply within two working days.